Refund and Return Policy
Last Updated: July 12, 2026
1. Overview
PIOM OPTIMIST TRADE SRL ("we," "our," or "us") wants customers to be satisfied with their purchase. This policy explains the conditions under which returns and refunds are accepted for products purchased through our website.
2. Standard Products
For standard, in-stock products purchased through direct checkout, customers may request a return within 14 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
3. Quotation-Based and Special-Order Machinery
Heavy machinery, custom configurations, and special-order products purchased via a formal quotation are generally non-returnable due to their bespoke nature, unless otherwise agreed in writing at the time of quotation. Deposits paid on special-order machinery may be non-refundable once production or procurement has commenced.
4. Damaged or Defective Items
If a product arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence. We will arrange a replacement, repair, or refund at our discretion, in line with the applicable manufacturer warranty.
5. Refund Processing
Approved refunds are processed to the original payment method within 5-10 business days. Partial refunds may apply where only part of an order is returned, or where a restocking fee is applicable to large equipment.
6. How to Request a Return
To initiate a return or refund request, please contact our sales team at the email address listed on our Contact Us page, quoting your order number and reason for return.